How we collect, use, and protect your personal information — and your
rights under California law.
Evergreen (“Evergreen,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect from visitors, customers, and other individuals who interact with our website, products, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit Evergreen or otherwise interact with us.
Policy Scope: Our Cookie Policy applies specifically to our website traffic and browsing experience, while this Privacy Policy details how we handle your Customer Data throughout our relationship.
This policy also describes your rights under the California Consumer Privacy Act (CCPA) and how you may exercise them. If you are a California resident, please review the “Your CCPA Rights” section carefully.
We collect personal information you provide directly, information collected automatically when you use our website, and information from third-party sources.
We use, collect, share, and save your personal information for the following business purposes:
| PURPOSE | DETAILS |
|---|---|
| Providing Services | Processing quote requests, scheduling consultations, delivering solar installation and maintenance services. |
| Communication | Responding to inquiries, sending service updates, appointment reminders, and follow-up support. |
| Marketing | Sending promotional content about our services (you may opt out at any time). |
| Site Improvement | Analyzing website usage to improve user experience, content, and performance. |
| Legal Compliance | Complying with applicable laws, regulations, and lawful requests from authorities. |
| Safety & Fraud Prevention | Detecting and preventing fraud, unauthorized access, or other harmful activity. |
We do not sell your personal information for monetary compensation. We may share your information in the following limited circumstances:
We do not share your personal information with third parties for their own direct marketing purposes without your consent.
Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support our marketing efforts.
You can control cookies through your browser settings or by using a global privacy control (GPC) signal. Disabling certain cookies may affect website functionality. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
When you first visit our site, a cookie consent banner will appear giving you the choice to accept or decline non-essential cookies.
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. Evergreen Solar is committed to honoring these rights:
Request disclosure of the categories and specific pieces of personal information we’ve collected about you, the sources, our purposes, and any third parties we’ve shared it with. You may make this request up to twice per year, free of charge.
Request that we delete personal information we’ve collected from you. We will also direct our service providers to delete your information, subject to certain legal exceptions.
Request that we stop selling or sharing your personal information. Once we receive your opt-out request, we will not sell or share your information unless you later authorize us to do so.
Request that we correct inaccurate personal information we hold about you. We will use commercially reasonable efforts to honor your correction request.
Direct us to limit the use of your sensitive personal information only for necessary purposes, such as providing the services you requested.
We will not discriminate against you for exercising any of your CCPA rights. We will not deny services or provide different pricing because you exercised your privacy rights.
You have the right to be informed — before or at the point we collect your personal information — of the types of personal information we are collecting and what we may do with it. Any contract provision that waives your CCPA rights is unenforceable. We cannot require you to waive these rights as a condition of receiving our services.
To exercise any of your CCPA rights, you may submit a verifiable consumer request through any of the following methods:
We will confirm receipt of your request within 10 business days and respond within 45 calendar days. If we need additional time (up to 90 days total), we will notify you of the reason and extension in writing.
To protect your privacy, we may need to verify your identity before processing your request. We will not use personal information provided in a privacy request for any purpose other than to verify your identity and fulfill your request.
You may authorize an agent to submit requests on your behalf. Authorized agents must provide written permission signed by you, and we may still require you to verify your identity directly with us.
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider include:
Customer records related to solar installation contracts are typically retained for a minimum of seven (7) years to comply with warranty obligations and applicable law.
We implement commercially reasonable technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews.
However, no security system is impenetrable. We cannot guarantee the absolute security of your information. If you believe your information has been compromised, please contact us immediately at [email protected].
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us and we will promptly delete it.
However, no security system is impenetrable. We cannot guarantee the absolute security of your information. If you believe your information has been compromised, please contact us immediately at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last Updated” date. For material changes, we may also notify you by email or a prominent notice on our website. We encourage you to review this policy periodically.
